Legal Notice & Terms of Use

1. Website Information

In accordance with applicable legislation, users of the websites www.candles-of-provence.com, www.candlesofprovence.fr and www.candlesofprovence.co.uk are informed of the identity of the parties involved:

Owner / Publisher: Sole Trader Khouri
Country: France
SIRET Number: 518 555 602 000 78
Business Activity Code: 4791B – Distance selling via specialised catalogue
Business Activity: Creation and sale of scented candles, pouches and personalised gifts
Address: Protected data (not publicly disclosed)
Contact: via the online contact form

Publication Director: Miss Khouri
Hosting Provider: OVH SAS, 2 rue Kellermann, 59100 Roubaix, France
Phone: +33 (0)9 72 10 10 07
Website: www.ovhcloud.com
Registered Trademark: Candles of Provence – INPI No. 4892213

2. Terms of Use

Access to and use of the Candles of Provence website implies full acceptance of these Terms of Use. They may be updated at any time, and users are invited to review them regularly.

The website is normally accessible at all times. However, maintenance interruptions may occur. The publisher will endeavour to notify users in advance where possible.

3. Description of Services

The website is intended to present and sell handmade personalised products (candles, pouches, gifts). The publisher strives to provide accurate and up-to-date information but cannot guarantee the absence of errors or omissions. Information is provided for guidance only and may be changed at any time.

4. Technical Limitations

The website uses technologies including HTML5, CSS3 and JavaScript. Users agree to access the site using suitable, virus-free equipment and an up-to-date browser. The publisher shall not be liable for direct or indirect damage resulting from use of the site or inability to access it.

5. Intellectual Property

All website content (texts, images, photographs, graphics, logos, layout and code) is the exclusive property of the publisher or its partners. Any reproduction, distribution, adaptation or use, in whole or in part, without prior written permission is prohibited.

6. Limitation of Liability

The publisher shall not be held liable for direct or indirect damage caused to the user’s equipment or to third parties when accessing the site, nor for any loss of data or business opportunities resulting from use of the website. Access to the site is under the sole responsibility of the user.

Interactive areas (contact form, social media pages) may be moderated. The publisher reserves the right to remove, without notice, any unlawful or inappropriate content (abusive, defamatory, racist, etc.) and to hold the author responsible where applicable.

7. Personal Data

Personal data collected on the website is processed in accordance with applicable data protection laws, including the UK GDPR, the Data Protection Act 2018, and where relevant the EU GDPR.

Information collected is used only for order processing, customer service and, where consent has been given, promotional communications. No personal data is sold or transferred to third parties for unrelated purposes.

Users may exercise their rights (access, correction, deletion, objection, portability, restriction where applicable) at any time via the contact form.

For more information, please see our Privacy Policy.

8. Advertising, Partnerships & Affiliate Links

The website may display advertising through Google AdSense and contain affiliate links (Etsy, Awin, Amazon, etc.). These links may generate commission for the publisher at no extra cost to the user. The publisher is not responsible for the content or operation of third-party websites. Users are encouraged to review the privacy policies of these partners before interacting with them.

9. Cookies

The website uses cookies necessary for its proper operation and, with the user’s consent where required, analytical or advertising cookies (Google Analytics, AdSense, etc.).

Refusing certain cookies may limit some website functions. Users can manage their preferences via the cookie banner or browser settings (Chrome, Firefox, Safari, Edge).

10. Hyperlinks

The website may contain links to third-party websites. The publisher has no control over their content and accepts no responsibility for the information or services they provide. Access to such websites is at the user’s own risk.

11. Governing Law & Jurisdiction

These Terms of Use are governed by French law, without prejudice to any mandatory consumer rights applicable in the user’s country of residence. In the event of a dispute, and after an attempt at amicable resolution, the competent courts shall be those having jurisdiction under applicable law.

11 bis. Follow-up Emails & Review Requests

As part of the operation of the website and in order to improve the quality of products and services offered, Candles of Provence may send an automatic email after an order inviting the customer to leave a review about their shopping experience.

These requests are sent only to customers who have genuinely placed an order on the website and contain no promotional or marketing content.

Where required by applicable data protection laws, such invitations are sent only where valid consent has been obtained or another lawful basis applies. Without the necessary legal basis, no review request email will be sent.

Users may withdraw consent at any time via the contact form or via the unsubscribe link included in the email.

12. Main Applicable Laws

  • Data Protection Act 2018 (United Kingdom)
  • UK GDPR
  • Regulation (EU) 2016/679 (EU GDPR)
  • French Law No. 2004-575 of 21 June 2004 on Confidence in the Digital Economy

13. Definitions

User: any person accessing and browsing the website.
Personal Data: any information relating to an identified or identifiable natural person.

Last updated: April 2026