Contact
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Frequently Asked Questions
Delivery times vary depending on the season and current order volume.
We process orders according to the event date provided. Lead times may therefore be shorter or longer depending on the number of orders in progress. As our schedule is often busy, we kindly recommend ordering as early as possible.
For express orders, please contact us by email to check availability. An additional charge will apply.
Once your personalisation has been approved, your order will be prepared as carefully and quickly as possible. When your parcel has been dispatched, you will receive a tracking number.
Thank you for your patience. Handmade production naturally requires longer delivery times. Our candles are made to order, and each bespoke personalisation requires time and care. As we cannot process all orders at the same time, we kindly ask you to take this into account when placing your order.
Unfortunately, no. We no longer accept these payment methods due to previous issues.
Once an order has been placed, the content and personalisation cannot be changed directly by the customer. If you need to make any changes, please contact us as soon as possible via our contact form so we can cancel your order if production has not yet started.
You will then be able to place a new order that matches your requirements.
Following your purchase, you will receive an email with your parcel tracking number. Please keep this email safe, as you will need it to check the status of your delivery.
