Returns & Refunds
At Candles of Provence, we carefully handcraft each scented candle with attention to quality and detail. Customer satisfaction is very important to us.
Returns
Non-personalised products may be returned within 14 days of delivery if they are unused, unopened, and returned in their original packaging.
Personalised Candles & Custom Orders
Due to the custom nature of personalised candles and bespoke creations, personalised products cannot be returned or refunded unless they arrive damaged or defective.
Damaged or Incorrect Orders
If your order arrives damaged or if you receive an incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging.
Refunds
Once your return has been received and inspected, we will notify you regarding the approval of your refund. Approved refunds will be processed to the original payment method.
Shipping Costs
Shipping costs are non-refundable unless the return is due to an error on our part or a damaged item.
Contact Us
If you have any questions regarding returns or refunds, please contact us through our Contact Page.
